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Frequently Asked Questions
Answers about shipping, orders, returns, payments, and contacting Doonshoes. Support: support@doonshoes.shop | +1 (512) 943-6364 | Monday–Friday, 9:00 AM–6:00 PM (CST).
Currently, we ship exclusively within the United States. We do not offer international shipping at this time.
100% Free Standard Shipping on all orders across the United States. No minimum purchase or discount code required.
Handling Time: 1–2 Business Days (Monday–Friday). Transit Time: 7–13 Business Days (Monday–Friday). Total Estimated Delivery: 8–15 Business Days.
Before Fulfillment: Yes! Email us immediately at support@doonshoes.shop with your order number for a full 100% refund. After Fulfillment: Once a tracking number is generated, the order cannot be canceled.
We offer a 30-day return window from the date of delivery. Items must be unworn, unused, and in original packaging with all tags attached. Zero restocking fees — ever.
We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay. We do not accept cash on delivery (COD) or bank transfers.







