Payment Policy

At Urbanshoe, we are committed to making your shopping experience as smooth and secure as possible. Please read our payment policy carefully before placing an order.

💳 Accepted Payment Methods

We accept the following payment methods:

Credit & Debit Cards — Visa, MasterCard, American Express, Discover
PayPal — Fast and secure payments via your PayPal account
Shop Pay — Save your details for faster checkout
Apple Pay & Google Pay — Quick and easy mobile payments

🔒 Payment Security

All transactions on Urbanshoe are processed through a secure, encrypted payment gateway. We use SSL (Secure Socket Layer) technology to ensure your personal and payment information is fully protected. We do not store your credit card details on our servers.

💵 Currency

All prices on our website are listed in US Dollars (USD). If you are shopping from outside the USA, your bank or payment provider may apply currency conversion fees.

🧾 Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your order details and receipt. If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us at support@urbanshoe.com.

❌ Payment Failures

If your payment fails, please ensure that:

Your card details are entered correctly
Your card has sufficient funds
Your bank has not blocked the transaction

If the issue persists, please try a different payment method or contact your bank. You may also reach out to us at support@urbanshoe.com for assistance.

🔄 Refunds

Approved refunds will be credited back to your original payment method within 5–7 business days. Please note that processing times may vary depending on your bank or payment provider.

📞 Need Help?

If you have any questions about our payment policy, please contact our support team at support@urbanshoe.com or call us at +1 (800) 123-4567. We're available Monday – Friday, 9:00 AM – 6:00 PM (EST).