Frequently Asked Questions (FAQ)

Frequently Asked Questions

Have questions? We've got answers! Browse through our most commonly asked questions below.

🛒 Orders & Payments

Q: How do I place an order?
A: Simply browse our collection, select your desired shoes and size, and click "Add to Cart". Then proceed to checkout to complete your purchase.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact our support team immediately at support@urbanshoe.com.

🚚 Shipping

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders across the USA.

Q: How long does shipping take?
A: Standard shipping takes 5–7 business days. Expedited shipping (2–3 business days) is also available at checkout.

Q: Do you ship internationally?
A: Currently, we ship within the USA only. International shipping is coming soon!

🔄 Returns & Exchanges

Q: What is your return policy?
A: We offer a hassle-free 30-day return policy. Items must be unworn, in original condition, and in their original packaging.

Q: How do I initiate a return or exchange?
A: Contact our support team at support@urbanshoe.com with your order number and reason for return. We'll guide you through the process.

Q: How long does it take to receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your returned item.

👟 Products & Sizing

Q: How do I find the right size?
A: We recommend checking our Size Guide available on each product page. If you're between sizes, we suggest sizing up for a more comfortable fit.

Q: Are your shoes true to size?
A: Most of our shoes are true to size. Product pages include specific sizing notes where applicable.

Q: How do I care for my shoes?
A: Care instructions vary by material. Please refer to the care guide included with your purchase or the product description on our website.

📞 Customer Support

Q: How can I contact customer support?
A: You can reach us via email at support@urbanshoe.com or call us at +1 (800) 123-4567. Our team is available Monday – Friday, 9:00 AM – 6:00 PM (EST).