Refund policy

At Doonshoes, customer satisfaction is our top priority. We want you to feel confident in every pair you purchase. If you're not completely satisfied, we're here to help.

💡 Quick Summary:

  • Cancellations: 100% Free before the order is fulfilled
  • Return Window: 30 Days from delivery
  • Restocking Fee: $0.00 (Absolutely Free)
  • Damaged/Wrong Items: 100% Free return shipping

🛑 1. Order Cancellation Policy

We process orders quickly to ensure fast delivery.

  • Before Fulfillment: Email us immediately at support@doonshoes.shop with your order number. We will cancel it and issue a 100% refund instantly.
  • After Fulfillment: Once a tracking number is generated, the order cannot be canceled. Please wait for delivery and initiate a return within our 30-day window.

📅 2. 30-Day Return Window

You have 30 days after receiving your item to request a return. We cannot accept returns after this period.

To be eligible, your item must be:

  • In the same condition as received
  • Unworn and unused, with no signs of wear on the sole or upper
  • With all original tags attached
  • In its original box/packaging

✉️ 3. How to Initiate a Return

  1. Email support@doonshoes.shop with your order number and photos of the item
  2. If approved, we will send return instructions within 24 hours
  3. Items sent without prior approval will not be accepted

💰 4. Return Shipping Fees

  • Defective, Damaged, or Wrong Items: Doonshoes covers 100% of return shipping costs and provides a prepaid label
  • Change of Mind / Wrong Size: Customer is responsible for return shipping costs

❌ 5. Restocking Fees

Doonshoes charges $0.00 restocking fees. No hidden fees, ever.

🔍 6. Damaged or Defective Items

Inspect your order immediately upon arrival. If you notice any issues, contact us within 48 hours of delivery at support@doonshoes.shop with photos. We will resolve it immediately.

🔄 7. Exchanges

We offer free exchanges for size or color within 30 days. Simply email support@doonshoes.shop with your order number and the size/color you need — we'll handle the rest at no extra cost.

💳 8. Refund Process

Once we receive and inspect your return:

  • You will be notified of approval or rejection via email
  • If approved: Refund processed to your original payment method within 5–10 business days
  • Your bank may take additional time to post the refund

🏢 9. Contact Us

  • Email: support@doonshoes.shop
  • Phone: +1 (512) 943-6364
  • Address: 1415 Craddock Ave, Apt 2118, San Marcos, TX 78666, USA
  • Website: doonshoes.shop