Refund policy

Thank you for shopping at Urbanshoe.

Return Window We accept returns within 30 days of the delivery date. Items must be unused, unworn, and in their original packaging.

Eligibility To be eligible for a return, your item must be in the same condition that you received it. Worn, damaged, or altered items will not be accepted.

How to Initiate a Return Contact us at:

• 📧 Email: support@urbanshoe.shop
• 📞 Phone: +1 512 943 6364
• 📍 Address: 1415 Craddock Ave, Apt 2118, San Marcos, TX 78666, USA

Please include your order number and reason for return.

Refunds Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5-7 business days.

Exchanges We only replace items if they are defective or damaged. For exchanges, email us at support@urbanshoe.shop.

Non-Returnable Items

• Sale or clearance items
• Gift cards

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.